1.  How do I supply my logo and company details?

Immediately after you order, you'll receive your order confirmation via email, as well as a separate email with a subject line that says "Digital Care Package: Submit Your Branding Details". This email has your submission instructions. If you don't see it within a few minutes of placing your order, check your junk folder. If you don't find it there, email us and we'll take care of you!

2.  How soon can I expect to receive the digital care package after I place my order?

You will receive your branded version within 1-2 business days from when you provide your business details.

3.  What exactly is customized for my company? Are there other companies using the same design?

Our team adds the logo and contact information you provide. For most organizations, this is a website address and a phone number or email, but these components are not mandatory. We will include only the contact information you prefer.

This is a NON-exclusive design, so other companies will be sending the same care package. The chance of audience overlap is likely small, but it is possible.

4.  Why does the Spotify playlist have commercials?  

If someone is using a *free* account, Spotify does insert commercials. (We have no control over that.) Commercials do not play on paid accounts. At present, Spotify does offer a free trial of their premium service, so you can encourage your audience to take advantage of that if they don't like hearing ads. You can check here to see if that offer is still available: https://www.spotify.com/us/premium/

5.  Can you add more customization for me?

If you need a few tweaks to the content, or prefer to have a digital care package that is 100% custom designed for you, we are happy to create something special for you. Simply email us to discuss your needs and we'll create the perfect care package for you. 

6.  Can I get a personalized version for my family to send out?

Yes, we can insert your name or family member names instead of a business logo. Simply indicate your preference on the details form that will appear after you place your order.

7.  What format will the care package be in?

The care package will be provided as a web page link. This makes it easy to share with your members because all you have to do is send them the link the same way you'd send them any email. We do suggest including a personal message in the email that tells them what the care package is and why you're sending it to them, just so that they know it's not a spam email.

There is no special software required to access or view the care package. If someone can access the internet, they'll be able to view your care package.

8.  Do you offer a guarantee?

This is a low risk purchase because your finished product will look *exactly* like the provided sample, except for the addition of your logo and contact information. However, if you aren't satisfied with the finished product for some reason, simply contact us and we'll make it right.  

If we are unable for some reason to meet your satisfaction, simply notify us within 3 days of receiving your order and we'll issue a full refund. (Upon cancellation, your link will be deactivated and will no longer work.)

9.  What if one of the curated items that is linked in the care package becomes no longer available after I send out the care package?

Because we link out to items of interest that are publicly accessible on the internet, there is certainly a chance that a resource would be moved or could become unavailable. If this happens (within 1 year of your purchase), just let us know and we'll be happy to slip in a replacement resource. We can do this without disturbing the original link that you sent to your recipients.  

10.  I have other questions you haven't answered. Who can I ask?

You can reach our team at support@joyofmembership.com. We are happy to help.